Track Your Order
Track your order
Every Pawsome Haven order ships with tracking. Here's how to find yours.
1. Find your tracking number
When your order leaves the warehouse we email you a shipping confirmation containing your tracking number. It's sent to the email address used at checkout. If you can't see it, check your spam or promotions folder — that's where it usually hides.
2. Track it
Paste the tracking number into your carrier's website, or use a universal tracker such as 17TRACK, which recognises most carriers automatically.
If you have a store account, you can also see order status under your account.
What the timeline looks like
- Days 1–3: Order is processed and packed. No tracking movement yet — this is normal.
- Standard shipping: 5–10 business days from dispatch.
- Express shipping: 2–5 business days from dispatch.
Common questions
No tracking number yet. Allow 1–3 business days after ordering. If it's been longer, email us with your order number.
Tracking says "label created" and nothing else. The carrier has the shipment registered but hasn't scanned it yet. This usually clears within 48 hours.
Tracking hasn't moved in several days. Packages often go quiet for 2–4 days between facilities or while clearing customs. If there's no update for more than 7 days, contact us and we'll open an investigation with the carrier.
Tracking says delivered but nothing arrived. Check with neighbours and around your property first, then contact us within 48 hours. We'll file a claim with the carrier.
My order shipped in more than one parcel. Multi-item orders are sometimes split, each with its own tracking number. You'll get a separate email for each.
Need a hand?
Email linknynews@gmail.com with your order number, or call (929) 706-8023. We reply within one business day.